Privacy Policy

Vyro Research Pty Ltd is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it and the choices you have.

1. What we collect

• Order information: name, email, phone, delivery address, organisation and order history.
• Payment information: handled entirely by Stripe. We receive only a payment confirmation and the last four digits of the card.
• Contact form submissions: the details and message you provide.
• Technical data: IP address, browser type and pages visited, collected through standard server logs and privacy-respecting analytics.

2. How we use it

We use your information to process and deliver orders, respond to enquiries, issue Certificates of Analysis, comply with legal obligations and improve the website. We do not sell personal information. We send marketing email only if you opt in, and every message includes an unsubscribe link.

3. Who we share it with

• Stripe, for payment processing.
• Australia Post and courier partners, for delivery.
• Our hosting and email providers, under contractual confidentiality.
• Regulators or law enforcement where required by Australian law.

4. Cookies

We use a strictly necessary cookie to keep your cart between visits and a session cookie during checkout. We do not use third-party advertising cookies.

5. Storage and security

Data is stored on servers located in Australia and the United States with encryption in transit and at rest. We retain order records for seven years to satisfy taxation and record-keeping requirements.

6. Your rights

You may request access to, correction of, or deletion of your personal information by emailing privacy@vyro.com.au. We will respond within 30 days. If you are unsatisfied with our response you may contact the Office of the Australian Information Commissioner.

7. Changes

We may update this policy from time to time. The date at the top reflects the latest revision.